Privacy Policy

  

This Privacy Policy applies to Cymbo Sytems, Inc.'s (“Cymbo’s”) collection and use of personally identifying information ("Personal Information") that we may gather when you visit our Website,  purchase, license, or Use Cymbo Products or Services, or contact us. By Using Cymbo Products or Services, you expressly consent to the collection, processing, and use of your Personal Information according to this Privacy Policy.

Our Terms and Conditions of Use discuss how we handle, encrypt, and protect the data you choose to store on our servers (and any related data) ("Data"), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.

Definitions

All of the terms used in this Privacy Policy have the same meanings as are defined in our Terms and Conditions of Use.

Why Cymbo Collects Personal Information

Cymbo collects your Personal Information at a variety of points, including when you place an order, upload or download Data, register a license, request services, store Data, confer with one of our customer support technicians, or take part in any other activities on our Website. During these interactions we will collect Personal Information relevant to your transaction with Cymbo, such as your name, license number, broker, mailing address, phone number, e-mail address, employment information, and credit card, banking or billing information, along with information about the Cymbo Products or Services you license, such as the activation code, date of purchase, and information relating to a support issue, or any other information necessary to Use Cymbo Products or Services.  Cymbo will use your Personal Information to send you messages through desktop alerts, SMS/Text messaging, email, mail, telephone, etc. concerning updates to Cymbo Products or Services. Please be aware that if you choose not to provide us with your Personal Information, we may not be able to, or may choose not to, make Cymbo Products or Services available to you.

Regarding Children

Cymbo Products or Services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, Cymbo does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our Website, Cymbo Products or Services, or our any other of our services yourself. Please ask an adult to establish an account with us instead.

Cookies and Other Technologies

Cymbo uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. If you do not want Cymbo to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a Website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to Use some features of Cymbo Products or Services.

Cymbo gathers general information about visits to our Website, the files you have marked for upload or download, the configuration of your computer and your computer's interaction with Cymbo and Cymbo Products and Services, and stores this information in log files. Cymbo uses this information to understand traffic and downloads on our Website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers.

By Using Cymbo Products or Services, you grant Cymbo the right to back-up any and/or all of the files upload and/or download with Cymbo, regardless of who might be the creator, originator, editor, or otherwise the owner of those files. You assume sole responsibility for Cymbo receiving access to and backing-up those files and represent and warrant that you are the owner or have the right to us the Data that you are uploading or downloading to or from Cymbo.

Sharing Your Personal Information

Cymbo will not provide unaffiliated third parties with access to your email address or other contact information. Cymbo or the Cymbo Affiliates may, from time to time, share with you information about other products and services that we think you may find to be of interest. If you wish to change the types of communications you receive from us, you may do so by modifying your profile at www.Cymbo.com, by emailing your request to us at support@cymbo.com, or by clicking on an appropriate link in any Cymbo email communication to you.

Cymbo may disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, or order; (2) protect and defend the rights or property of Cymbo; (3) enforce the Cymbo Terms and Conditions of Use and/or this Privacy Policy. Cymbo may also provide access to your Backup Data to government authorities if Cymbo suspects or believes that the data contain child pornography or other prohibited data, or that the data or the Cymbo Products or Services are being used for illegal purposes. Cymbo will provide access to your Backup Data to your surviving spouse and/or your executor upon presentation of a death certificate and identification which Cymbo reasonably believes to be valid and sufficient, or in response to a court order, warrant, subpoena or other judicial or administrative legal process.

How We Communicate with You

Cymbo may, from time to time, send you emails, or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from Cymbo or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your Cymbo Products or Services.

 

Security for Your Personal Information

Cymbo has security measures in place to protect against the loss, misuse, and alteration of your Personal Information in our customer database. Personal Information provided to Cymbo is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.

To provide secure credit card processing when ordering from us, orders placed on our Website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase or license Cymbo Products or Services online using a credit card, the credit card information is sent to Cymbo using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard or better encryption method, in the future ("Transmission Encryption").

Cymbo encrypts the files that we process before they leave your computer. Cymbo uses SSL or similar Transmission Encryption technology before sending your files to our data centers. Your encrypted backup files transmitted to our servers are stored in facilities with access restricted to authorized personnel only. Cymbo does not encrypt the file names or file type information.

By Using the Cymbo Product that permits you to upload your files to Cymbo or download your files from Cymbo to any computer or network that has a connection to the Internet you understand these files can be reviewed by anyone who may be able to access them, authorized or not.

Cymbo will not decrypt your files unless i) it reasonably believes that it must do so to troubleshoot problems with the Cymbo Products or Services or ii) it reasonably believes it must do so in order to comply with a law, subpoena, warrant, order, or a certification requirement, such as the requirements of 18 U.S.C. § 2703.

However, if you elect to Use Cymbo Products or Services that permit you to access  Data from an Internet enabled computer other than by using Cymbo Software on your registered computer, your use of such products or services may make the contents of these files to accessible to individuals or entities other than you and those you intend. By using such products and services, you knowingly accept this risk.

How You Can Access Or Correct Your Personal Information

You can access selected Personal Information that we collect online by selecting the "My Account" tab on our home page after logging in. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our Web site or by sending a request (to support@Cymbo.com) that credibly shows error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.

Severability

This Privacy Policy shall apply to the fullest extent permitted by applicable law. If for any reason any provision of this Privacy Policy is held to be invalid or unenforceable to any extent under applicable law, then (i) such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and (ii) such invalidity or unenforceability will not affect the validity or enforceability of any other provision of this Privacy Policy and all such provisions shall remain in full force and effect.

Cymbo Contact information

If you have any questions or comments, please contact us at support@cymbo.com. Although we strongly prefer email communication, you may also send regular postal mail to:


Cymbo Systems, Inc
6087 South Redwood Road Suite B
Salt Lake City, UT 84123